I made a new account but didn't get a verification email.

It can take up to two hours for emails to be delivered. Also please make sure the email is not in your promotions tab or spam folder. If you still don't have it, then no worries, we will fix it. Just send us an email to support@factorio.com with your username and registered email.

I forgot my password.

You can request a password reset email here.

I bought the game but didn't get any activation code.

It can take up to two hours for emails to be delivered. Also please make sure the email is not in your promotions tab or spam folder. If you still don't have it, then no worries, we will fix it. Just send us an email to support@factorio.com with the following information:

• What email address you used to buy the game.
• Your Factorio username if you have one.
• Attach your Humble Widget receipt/invoice.
• Anything else that you think can help us resolve this.

My Humble key says it is claimed by another user.

If you have a Humble account with the same email address you used to checkout, it can auto-assign it to your account.
Please try logging in to your Humble account and refreshing the key page.

I want a refund.

For refunds within 14 days, please submit your request through the Humble support page. If it has been more than 14 days, please contact our support email.

Purchases made through Steam can only be refunded through Steam support.

The game crashes / I can't play / I found a bug.

We have a section in our forums dedicated to reporting bugs. That is the place to go and post a bug report. Before you do so please check out how to report a bug or whether it is not a known issue.

My Steam key says it is a duplicate.

In some cases your Steam key may have been stolen from your account, even if you just linked your account. We recommend changing your password immediately and then contacting us at support@factorio.com.

I linked my Steam to the wrong account

You can unlink your Steam account from your profile page if the membership is from Steam.

Alternatively, you can send us a email at support@factorio.com with your Factorio username and Steam ID64 and we can sort it out.

I bought the game on GOG, how do I get a website account?

You can redeem a upgrade code from the GOG website, under 'serial keys', which you can use to activate a full membership on your user profile page.

I cannot access the mod portal. It says I have insufficient membership.

You need to have a paid membership to access the mod portal. If you purchased on Steam you will need to link your accounts at the profile page.

The mod portal uses the same login as the our main website, so if you need to reset your password, you can do it here.

How can I change my username?

You can change your username once every three months on your profile page.

Can I delete my account?

Yes, you can do so on your profile page.

I can't log in to the forum.

The webpage and the forums use seperate accounts. To access the forum you will need to make an account on the forum.

I am stuck / I have a question about the game.

We have a section in our forums dedicated to helping other users. That is the place to go and ask for help. There is also a list with common gameplay questions and answers.

I changed my username and now all my items are gone.

If you change your name your save game will see your new name as a new character. You can use a console command to swap your character back in-game:
/swap-players old-username new-username