We are getting quite a lot of emails, so please think twice before sending us one more. You can also start with our general FAQ.

Account & Technical support contact: [email protected] (Please read our Support page first).
Press key request: For simple key requests, we have a Google form.
Other Press enquiries: [email protected] (Please read our Presskit first).
General contact: [email protected]
Merchandise E-shop contact: [email protected]

Our main communication point is our official forum. That is the place to:

  • Report bugs and issues.
  • Ask for help related to the game.
  • Show your game creations.
  • Post ideas and suggestions.
  • Discuss modding and help with mods.
  • Offer help for translations.

The official Wiki is another great source of information.

Some of the team members also actively participate at the Factorio Subreddit and Discord server.

There is our official Mod portal where you can download and discuss mods.

You can get in touch with us also on social networks:

Or you can subscribe to our blog.