We are very sorry that you encountered problems. We will try to help you so you can enjoy the game.
It can take up to two hours for emails to be delivered. Also please make sure the email is not in your promotions tab or spam folder. If you still don't have it, then no worries, we will fix it. Just send us an email to firstname.lastname@example.org with your username and registered email.
You can request a password reset email here.
It can take up to two hours for emails to be delivered. Also please make sure the email is not in your promotions tab or spam folder. If you still don't have it, then no worries, we will fix it. Just send us an email to email@example.com with the following information:
In some cases your Steam key may have been stolen from your account, even if you just linked your account. We recommend changing your password immediately and then contacting us at firstname.lastname@example.org.
You can unlink your Steam account from your profile page if the membership is from Steam.
Alternatively, you can send us a email at email@example.com with your Factorio username and Steam ID64 and we can sort it out.
You can redeem a upgrade code from the GOG website, under 'serial keys', which you can use to activate a full membership on your user profile page.
You need to have a paid membership to access the mod portal. If you purchased on Steam you will need to link your accounts at the profile page.
The mod portal uses the same login as the our main website, so if you need to reset your password, you can do it here.
You can change your username once every three months on your profile page.
Yes, you can do so on your profile page.
The webpage and the forums use seperate accounts. To access the forum you will need to make an account on the forum.
If you change your name your save game will see your new name as a new character.
You can use a console command to swap your character back in-game:
/swap-players old-username new-username